•1 min read•from travel
Long-time Ambassador Elite account with lifetime status shut down overnight - no response from Marriott
I’ve spent thousands of nights with Marriott over the past nearly decade, have been an Ambassador Elite for a long time, with lifetime status, and have spend hundreds of thousands of dollars.
A few weeks ago, my account was shut down by their Risk team. No prior warning, and I haven’t received a meaningful explanation despite multiple escalations.
I’ve already told them I’m willing to resolve anything on their side.
Has anyone seen something like this before or had success getting it resolved?
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#Ambassador Elite
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#hundreds of thousands of dollars
#loyalty program
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#guest relations
#escalation process