Is this normal for a specialized photography studio?

Hi! I don’t know if there’s a better subreddit for this but I wanted some insight before I write a Google review of this specific business …just in case I am simply uninformed on how photoshoots go or something. Last summer, I wanted to have a retro, pin up birthday photoshoot at Chicago Pin Up Photography (located in Indiana, they moved away from the city to have a bigger studio space).

They specialize in pin up makeup, hairstyling and posing so I read a few reviews, saw that they were well versed in working with my hair type, and was excited to book! I was told during my phone consultation when I booked my shoot that it would “start at $999” for the final edited picture package so that’s what I saved up for. I get there, do the photoshoot, and everything goes well for the most part. Then, I get the email about my package. The lowest tier for the least amount of photos is $1,599 for 6 photos.…

By this point, I have already done the photo shoot so I just want to pay them for their work and finally get my photos. I get on the Zoom meeting to go over my final photos with a pit in my stomach. At the end of the meeting, I ask if there’s any other payment options available to which she replied “no ❤️” on our Zoom chat (her laptop audio wasn’t working) . I nervously laughed (I assumed she was trying to be witty or cheeky since that’s a big part of their brand) and we ended the meeting cordially. I signed up for the next tier up (because I loved my pictures so much and couldn’t decide on just 6... so I picked 12).

Then I had to track them down after I finished paying my payment plan. I waited 2 additional weeks after the 2-3 weeks they say it should take in their Investment Guide (since I remembered the photographer/editor saying she’s very busy and has multiple projects going on). I was really excited to hear back from the company and see what my final edited photos looked like and to see my photo album. Then I emailed, called, and texted them multiple times to no response until eventually I got the idea to reach out via Facebook Messenger since they don’t use Instagram much and they responded quickly. If I already paid you, I should then receive my product in 2-3 weeks like it says in your guide. If you aren’t able to get it to me in time, at least let me know! I’m pretty angry and disappointed by the whole experience and I don’t know how to condense all this into a Google review or if they even deserve my time and energy anymore . Is this a normal thing ?

Edit: At the end of the photoshoot, they had me choose a fabric to go on the spine and the photographer said that I’d receive a physical photo album of my pictures along with the digital images. I got the album in the mail today and it’s …black. No fabric spine or anything.