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One bedroom Airbnb listed as 3 bedrooms. Airbnb removed my review. What do I do?

One bedroom Airbnb listed as 3 bedrooms. Airbnb removed my review. What do I do?
One bedroom Airbnb listed as 3 bedrooms. Airbnb removed my review. What do I do?

I recently stayed at a property in Sorrento listed as three bedrooms. I was travelling with my brother and my teenage daughter so the bedroom count mattered.

I left the following review with 3 stars:

I rated this apartment by averaging the rooms.

Bedroom 1: 4.5 stars. I didn’t sleep here, but my brother seemed satisfied, and if you stand on a chair you can glimpse the sea over the foliage.

Bedroom 2: Zero stars, because it doesn’t exist. The listing shows Bedroom 1 in different linens and calls it a second room.

Bedroom 3 / Living Room: 4.5 stars. My teenage daughter and I shared this space since the third bedroom also doesn’t exist. She took the convertible sofa; I got the bed on wheels. The lemon orchard view was lovely, though the balcony faces away from the water.

We raised the false advertising with Stefano — after his welcome briefing covering the bread knife, the microwave, and unrequested day trip recommendations, which consumed our first hour. Stefano blames Airbnb.

Airbnb removed it. Their reason: retaliation for a rule or policy enforced by the host. No rule was enforced. When I asked them to identify specifically which rule, I got no answer — just that a specialised team had decided and the decision could not be overturned.

I want to be clear about something. I told Airbnb directly that the refund is not the point. This has always been about integrity — about whether a host can advertise a room that doesn’t exist, dismiss a guest who raises it, and face no accountability whatsoever. Airbnb claims to uphold standards. In this case it has removed the one tool a guest has to warn others and left a false listing standing.

Has anyone successfully appealed a review removal on these grounds? Any advice genuinely appreciated.​​​​​​​​​​​​​​​​

submitted by /u/Ok_Music82
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Tagged with

#travel content
#Airbnb
#bedroom
#review
#false advertising
#listing
#removal
#accountability
#integrity
#host
#property
#ratings
#room count
#complaint
#policy
#guest
#appeal
#vacation rental
#feedback
#linen